Terms & Conditions.

1. Introduction & Overview

Welcome to Luxe VIP Transfers. By booking a transfer, private tour, or luxury chauffeur service with Luxe VIP Transfers, you (“the Client”) agree to be bound by the terms and conditions outlined below. These terms apply to all bookings made via our website, email, telephone, or authorized travel partners.

2. Booking & Payment Policies

• Confirmation: A booking is considered confirmed only once Luxe VIP Transfers issues a formal reservation confirmation notice along with booking reference details.
• Pricing & Inclusions: All quotes are provided in Australian Dollars (AUD) and include GST, standard toll charges, and vehicle operations unless explicitly stated otherwise.
• Payment Methods: Full payment or approved corporate credit terms are required prior to the commencement of service. We accept major credit cards (Visa, MasterCard, American Express). Card surcharges may apply depending on the payment method used.

3. Waiting Time & Flight Tracking

• Airport Pickups: We monitor all domestic and international flight arrivals in real-time.
  • Domestic Flights: Up to 30 minutes of complimentary waiting time is included from the actual flight arrival time.
  • International Flights: Up to 60 minutes of complimentary waiting time is included from the actual flight arrival time.
• Non-Airport Pickups: A complimentary wait time of 15 minutes is included for standard pickups (hotels, corporate offices, private residences).
• Extended Wait Time: Waiting time beyond the complimentary period will be charged at our standard hourly rate for the selected vehicle category, billed in 15-minute increments.

4. Cancellations & Amendments

We understand plans change. Cancellation requests must be submitted in writing via email or through our official contact channels.

• Cancellation Outside 24 Hours: Cancellations made more than 24 hours prior to the scheduled pickup time will receive a full refund (minus any non-refundable credit card processing fees).
• Cancellation Within 24 Hours: Cancellations made between 12 and 24 hours prior to scheduled pickup will incur a 50% cancellation fee.
• Cancellation Within 12 Hours / No-Show: Cancellations made under 12 hours prior to service, or where the passenger fails to arrive at the designated pickup location without prior notice ("No-Show"), will be charged at 100% of the total booking value.

5. Vehicle Capacity & Luggage Policy

Passenger & Luggage Limits: Each vehicle category operates under strict legal maximum passenger and luggage limits specified at the time of booking:

• Executive / Premium Sedans: Up to 3 Passengers | 2–3 Suitcases
• Luxury SUVs: Up to 4 Passengers | 4–5 Suitcases
• Luxury People Movers: Up to 6–7 Passengers | 6–7 Suitcases
• Executive Minibuses: Up to 10–14 Passengers | 8–10+ Suitcases

Excess Luggage: Drivers reserve the right to decline luggage that exceeds maximum safety load limits or poses a hazard inside the passenger cabin.

6. Passenger Conduct & Vehicle Damage

• Strict Non-Smoking Policy: Smoking, vaping, and the use of e-cigarettes are strictly prohibited inside all Luxe VIP Transfers vehicles.
• Food & Beverage: Consumption of food or hot beverages inside vehicles is not permitted without prior chauffeur approval.
• Soiling & Damage Fees: The Client assumes financial liability for any deliberate or negligent damage, extreme mess, or vehicle soiling caused by passengers. A minimum sanitization/cleaning fee of $350 AUD will apply for any internal vehicle detailing required due to spillages or sickness.

7. Child Restraints & Safety

In compliance with Australian road safety regulations, appropriate infant capsules, child seats, or booster seats must be used for young passengers. Child restraints must be requested at the time of booking.

8. Liability & Force Majeure

Luxe VIP Transfers strives to maintain strict punctuality. However, we assume no financial liability for delays caused by circumstances beyond our reasonable control, including extreme weather conditions, road closures, traffic accidents, vehicle breakdowns, or civil disruptions.

Luxe VIP Transfers is not responsible for personal items or property left behind in vehicles, although every reasonable effort will be made to locate and return forgotten belongings to the Client at their expense.